Frequently Asked Questions

We work mainly in Spanish, English, French and Portuguese, but if you are looking for a visit in Italian, German, Chinese or another language, or we are not available for the desired dates, we can contact a member of the team of official guides who regularly collaborate with us.

We are flexible, so we can meet at the starting point of the tour you have booked with us or, if you wish, we can go to your apartment or hotel lobby, to the Port of Seville or to Santa Justa train station and pick you up 30 minutes before the start of the visit. There is a special transfer service rate to/from the airport, which depends on the size of the group, as well as on the date and time for the pickup.

The tours are designed and planned to be done on foot, since Seville is a very flat city and, in addition, most of its tourist attractions are nearby and can be easily accessed. In any case, it is possible to do some tours by minivan or 6-8 seater, to reduce the walking time. If this is what you are looking for, contact us for minivan and coach rates.

Of course, this is your private tour. We adapt to the group and its needs, so we foresee short breaks whenever you need them, if it’s possible, any time along the route. We want you to enjoy the visits, so we will walk at your pace. We know you are on vacation and we are in no rush to finish.

The main monuments are prepared and equipped with the necessary resources so that visitors can make the routes without complications. Some places or buildings present difficulties due to their old structure or to the limited capacity of their rooms. However, we will do our best to help you enter everywhere, both for wheelchairs and baby buggies.

From Macarena Tours we comply with the measures and guidelines established by the Institute for Spanish Tourist Quality (ICTE) for the reduction of infection by the coronavirus (SARS-CoV-2). They specify the requirements that, as professionals, we must meet for the exercise of our activity as tourist guides: requirements aimed at risk management, service and cleaning.

Therefore, the safety and hygiene measures established by the health authorities will be respected, which, as stated in the Official State Gazette, are based “on maintaining a minimum distance of at least two meters, or if impossible, the use of alternative physical protection measures, in accordance with the provisions of Order SND / 422/2020, of May 19.”

Regarding risk management, the number of people indicated by the authorities to form a group will be respected. In the case of a bigger group, the services of another guide will be used to provide the service to the entire group. In addition, the itineraries set by public bodies will be followed in order to avoid crowds.

The visitors must wear their corresponding masks, although they can contact us to try to supply them if necessary. The use of gloves is optional.

In the event that the use of headphones or radio guides is mandatory, or that the client requires it, these will be provided by Macarena Tours, carefully complying with the hygienic conditions established by ICTE.

Finally, the guide and anyone who is part of the group are urged to refrain from participating in the tour if they experience any symptoms of the disease, even on a mild case.