Frequently Asked Questions
What's Macarena Tours?
It’s a registered trademark, founded by Clara Nebrera and Víctor Fernández, which offers guided tours in Seville and other places in Andalusia in Spanish, English, French and Portuguese, as well as other complementary tourist services, through the web. The offer is aimed at private groups and is developed exclusively by official tour guides, mainly Víctor Fernández Cacho (nº 3061) and Clara Nebrera Navarro (nº 3313), by the Regional Government of Andalusia (Junta de Andalucía).
How do I make a booking?
Send your request through the reservation form with the route or routes that you would like to do, the dates and, if you have any preference, the time* that you would like to start at. We will answer you in less than 24 hours and confirm our availability. *Please keep in mind the opening hours of the different monuments.
Is the price per group or per person?
The rates are fixed per group, and are expressed in different ranges depending on their composition: groups of up to 6 people; between 7 and 15 people; and 16 or more people. Only in the Flamenco and Tapas tour there are extras added per person depending on the options you want to include. All prices are shown with VAT included.
How many people can form the group?
For your convenience and because of the management of the visit we admit groups up to 30 people per guide, but it also depends on the complexity of the tour or the rules imposed on each monument. For example, for the Bike tour we admit a maximum of 15 people per guide, and in the Royal Alcazar it’s not allowed to guide groups over 30 people.
Are the tickets to monuments included in the tour price?
No, but if you wish, we inform you of the discounts that can be applied and we help you booking tickets with a priority pass, always through the official websites of the monuments.
Are there any additional costs not included in the price of the visit?
Bike rental varies depending on the number of people you are, as well as the type of bicycle you want to use. The average price is 9 euros.
The use of radio guides is mandatory for groups over 8 and 10 people in the Alcazar and the Cathedral, respectively. Other museums and spaces also require the use of headphones. The cost of the service is per person and is calculated based on how long they are used, since radio guides can be used voluntarily along the routes as well. It varies between 1,00 € and 1,50 € per person.
In which languages do you offer the guided tours?
We work mainly in Spanish, English, French and Portuguese, but if you are looking for a visit in Italian, German, Chinese or another language, or we are not available for the desired dates, we can contact a member of the team of official guides who regularly collaborate with us.
Where is the meeting point? Can you pick us up?
We are flexible, so we can meet at the starting point of the tour you have booked with us or, if you wish, we can go to your apartment or hotel lobby, to the Port of Seville or to Santa Justa train station and pick you up 30 minutes before the start of the visit. There is a special transfer service rate to/from the airport, which depends on the size of the group, as well as on the date and time for the pickup.
Are all visits on foot?
The tours are designed and planned to be done on foot, since Seville is a very flat city and, in addition, most of its tourist attractions are nearby and can be easily accessed. In any case, it is possible to do some tours by minivan or 6-8 seater, to reduce the walking time. If this is what you are looking for, contact us for minivan and coach rates.
Will we have time for a break?
Of course, this is your private tour. We adapt to the group and its needs, so we foresee short breaks whenever you need them, if it’s possible, any time along the route. We want you to enjoy the visits, so we will walk at your pace. We know you are on vacation and we are in no rush to finish.
Is it possible to do the tours in a wheelchair? How difficult are the visits for people with reduced mobility?
The main monuments are prepared and equipped with the necessary resources so that visitors can make the routes without complications. Some places or buildings present difficulties due to their old structure or to the limited capacity of their rooms. However, we will do our best to help you enter everywhere, both for wheelchairs and baby buggies.
Is it possible to find a guide for immediate or last minute service?
Our extensive network of official guides in Andalusia allows us to quickly contact the best professionals and find out their availability for your demand, even during the high season.
What measures do you take during the covid-19 pandemic?
From Macarena Tours we comply with the measures and guidelines established by the Institute for Spanish Tourist Quality (ICTE) for the reduction of infection by the coronavirus (SARS-CoV-2). They specify the requirements that, as professionals, we must meet for the exercise of our activity as tourist guides: requirements aimed at risk management, service and cleaning.
Therefore, the safety and hygiene measures established by the health authorities will be respected, which, as stated in the Official State Gazette, are based “on maintaining a minimum distance of at least two meters, or if impossible, the use of alternative physical protection measures, in accordance with the provisions of Order SND / 422/2020, of May 19.”
Regarding risk management, the number of people indicated by the authorities to form a group will be respected. In the case of a bigger group, the services of another guide will be used to provide the service to the entire group. In addition, the itineraries set by public bodies will be followed in order to avoid crowds.
The visitors must wear their corresponding masks, although they can contact us to try to supply them if necessary. The use of gloves is optional.
In the event that the use of headphones or radio guides is mandatory, or that the client requires it, these will be provided by Macarena Tours, carefully complying with the hygienic conditions established by ICTE.
Finally, the guide and anyone who is part of the group are urged to refrain from participating in the tour if they experience any symptoms of the disease, even on a mild case.