Terms and conditions

Legal information

Macarena Tours is a registered brand of tourist guide services that operates through the website https://macarenatours.com. In accordance with article 10 of law 24/2012 of July 11 on services of the information society and electronic commerce service, the owners of this website are Clara Nebrera Navarro and Víctor Fernández Cacho.

Terms of use

Website

The services and products presented here are subject to the following terms and conditions and apply to all users of this website.

The contents of this web page are published to inform the consumer about the guided services of tourist visits in the city of Seville and surroundings, although the information is subject to possible changes.

Contact through this portal, whether by email, phone or WhatsApp, serves to answer queries about the products and services offered here.

These ‘conditions of use’ regulate the limitations of liability and the obligations that the users of the Macarena Tours website and services assume and commit to respect.

Responsibility of the user and client

The user of this website may not send or transmit through the page material that violates or infringes the rights of others, or causes threat, invasion of privacy or publicity of rights, vulgar, obscene or in any other way that contains insults, or instructions that encourage or motivate conduct that could constitute a crime, give rise to civil liability or violate any law.

The client is responsible for the transfer to the starting point of the visit with Macarena Tours; for his/her security during the tours, as well as his/her personal effects; for having an appropriate and respectful behavior during the course of the visits that, if not, may lead the guide to interrupt or end the contracted service; for the costs related to both losses or subtractions suffered, as well as those derived from possible damages or accidents carried out throughout the visit.

Responsibilities of Macarena Tours

Macarena Tours is not responsible for the sudden changes that may occur during a visit due to unforeseen closings to certain monuments, streets or other accesses cut off for reasons beyond the control of the tour guide.

Likewise, the services offered by Macarena Tours are unrelated to customer delays due to specific delays in the transport services used or any other reason beyond the control of the guide who makes the visit.

Macarena Tours is also not responsible for delays that come from the client that hires its services. If it causes a delay in the start of these services, this delay will not modify the conditions and duration of the tour previously agreed and established.

In summary, Macarena Tours is not responsible for any measure beyond its control that may lead to the partial or total reduction of a contracted service.

Applicable legislation

These terms must be interpreted in accordance with Spanish law. The place to proceed with any arbitration or judicial proceeding arising from this agreement will be exclusively in Seville (Spain). The parties agree to attempt to resolve any claim or dispute that is related to this agreement through mediation.

Tour reservations

Reservations policy

After the confirmation via email, and in order to guarantee your reservation, the client must advance a deposit of 40% of the total of the visit, at least 15 days before the start of the tour. The rest of the amount must be paid in the 24 hours prior to the start of the tour, or just at the beginning of the visit.

Cancellation policy

The cancellation of the guided tour must be communicated in writing through info@macarenatours.com at least 48 hours in advance. Otherwise, the client will lose the deposit made in favor of Macarena Tours.

No Show

If the client does not show up for the visit at the specified place and at the agreed time, nor does he notify Macarena Tours by any means available to do so (telephone, WhatsApp or email), it will be understood as a no-show service, reason why the client will not be entitled to any type of refund of any amount that they have advanced.